1. What does gigapret.shop sell?
gigapret.shop sells a range of bathroom accessories for everyday use.
2. Where do you ship?
We currently offer shipping throughout the Netherlands.
3. Is shipping free?
Yes. We offer free shipping throughout the Netherlands.
4. How long does delivery take?
Our estimated delivery time is 4–6 business days:
- Handling: 1–2 business days
- Transit: 3–4 business days
Delivery times are estimates and may vary due to circumstances outside our control.
5. When will my order be processed?
Orders are normally processed within 1–2 business days after successful payment confirmation.
Our business hours are Monday–Friday, 9:00 AM–5:00 PM CEST.
6. What payment method do you accept?
We accept payments through Stripe at checkout.
For payment-related questions, please visit our Payment Policy.
7. Can I return my order?
Yes. We offer free returns for eligible products within a 30-day return window.
Please contact us before returning an item so we can provide the appropriate return instructions.
See our Return Policy for complete details.
8. What is your return period?
Our standard return window is 30 days from the date you receive your order.
This does not limit any mandatory statutory consumer rights that may apply.
9. Do I have a legal cancellation period for online purchases?
Yes. Under applicable Dutch consumer rules, online consumers generally have a 14-day statutory cooling-off period. Our 30-day return window provides a longer return period for eligible products.
Certain legal exceptions may apply to specific products.
10. How do I start a return?
Contact us at info@gigapret.shop with your order number and the product you want to return.
Our support team will provide the applicable return instructions.
11. What if I receive a damaged or incorrect product?
Contact us as soon as possible and provide your order number, a description of the issue, and photographs where appropriate.
We will review the issue and provide the appropriate solution.
12. How long does a refund take?
Once an eligible refund has been approved, our stated refund processing time is 4–6 business days.
The time for the funds to appear in your account may vary depending on the payment provider or financial institution.
See our Refund Policy for more information.
13. Can I cancel my order before it is shipped?
If you want to cancel an order before dispatch, contact us as soon as possible at info@gigapret.shop.
We will try to accommodate cancellation requests received before dispatch.
For applicable statutory cancellation rights, Dutch rules also require online shops to provide an easily accessible cancellation button from 19 June 2026.
14. What if my order is delayed?
Delivery is normally estimated at 4–6 business days. If your order has exceeded the estimated delivery period, contact our support team so we can review the situation.
15. What should I do if my package arrives damaged?
Contact us as soon as possible at info@gigapret.shop.
Please provide your order number and photographs of the damaged packaging and product where possible.
16. Can I change my shipping address after ordering?
Contact us as soon as possible if you entered an incorrect address.
We will try to update the information before the order is dispatched. Changes may not be possible after dispatch.
17. How can I contact customer support?
You can contact us through:
Email: info@gigapret.shop
Phone: +31 6 29196800
Live Chat: Available 24/7
Our business hours are Monday–Friday, 9:00 AM–5:00 PM CEST.
18. Where is gigapret.shop based?
Gigapret B.V. is based at:
Handelstraat 10
6851 EH Huissen
Netherlands
Our VAT Number is NL868427184B01.
19. Where can I read your policies?
You can access our website policies here:
20. How can I contact gigapret.shop?
For any questions about products, orders, shipping, returns, or payments:
Email: info@gigapret.shop
Phone: +31 6 29196800
Live Chat: 24/7