Return Policy

Effective Date: September 13, 2026

At gigapret.shop, operated by Gigapret B.V., we offer customers a clear return process for eligible purchases of bathroom accessories.

1. Return Window

You may request a return within 30 days of receiving your order.

Please contact us before returning any product so we can provide the correct return instructions.

2. Free Returns

We offer free returns for eligible products.

Customers should not arrange return shipping independently before contacting our support team.

3. Return Conditions

To be eligible for a return, the product should:

  • Be in its original condition
  • Be unused, except for reasonable inspection
  • Include its original accessories and components where applicable
  • Be securely packaged for return
  • Not have damage caused by misuse or improper handling

4. How to Start a Return

To request a return:

  1. Contact info@gigapret.shop.
  2. Provide your order number.
  3. Tell us which product you want to return.
  4. Follow the return instructions provided by our support team.
  5. Package the product securely.
  6. Send the product using the return method provided by us.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue. We will review the situation and provide the appropriate return instructions.

6. Products That May Not Be Eligible for Return

Certain products may be excluded from return where permitted by applicable law, including products that:

  • Have been personalized or made according to specific customer requirements
  • Cannot reasonably be returned because of their nature
  • Are sealed products that are unsuitable for return for health or hygiene reasons after opening, where applicable
  • Fall under another legally recognized return exception

Nothing in this policy limits mandatory consumer rights under applicable law.

7. Return Inspection

After receiving a returned product, we may inspect its condition to determine whether it meets the applicable return requirements.

Products should only be handled to the extent reasonably necessary to determine their nature, characteristics, and functioning.

8. Order Cancellation Before Dispatch

If you want to cancel an order before it has been dispatched, contact us as soon as possible at info@gigapret.shop.

We will try to accommodate cancellation requests received before dispatch. If the order has already been dispatched, the standard return process may apply.

9. Changes to This Return Policy

We may update this Return Policy when necessary to reflect changes to our return procedures, website, services, or applicable legal requirements.

The latest version will be published on this page with the applicable effective date.

10. Business Contact Information

Gigapret B.V.
Business Name: gigapret.shop
VAT Number: NL868427184B01
Business Address: Handelstraat 10, 6851 EH Huissen, Netherlands
Contact Number: +31 6 29196800
Support Email: info@gigapret.shop
Live Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Central European Summer Time (CEST)