Effective Date: September 13, 2026
These Terms of Service govern the use of gigapret.shop and purchases made through our online store. By using our website or placing an order, you agree to these Terms of Service, subject to your mandatory consumer rights under applicable law.
For online sales in the Netherlands, customers must receive clear information about the business, products, prices, payment, delivery, cancellation rights, and applicable guarantees.
2. About Our Store
gigapret.shop operates as an online store selling bathroom accessories.
Product information, images, specifications, sizes, colors, and other characteristics are displayed on the relevant product page before purchase.
Customers should review the available product information before placing an order.
3. Website Use
You may use our website for lawful purposes only.
You must not:
- Use the website for unlawful activities
- Attempt to interfere with website security or functionality
- Attempt unauthorized access to website systems
- Introduce malicious software or harmful code
- Copy or misuse website content without appropriate authorization
- Provide false or misleading information when placing an order
We may restrict access to the website where reasonably necessary to protect our website, customers, or business operations.
4. Product Information
We make reasonable efforts to present product information accurately.
Product appearance may vary slightly because of photography, lighting, screen settings, manufacturing variations, or other factors.
The product description and specifications shown on the applicable product page form part of the information provided before purchase.
5. Prices
Product prices are displayed on the website and during checkout.
The applicable price is the price shown at the time the customer places the order, subject to any clearly stated applicable taxes, discounts, or other charges.
We reserve the right to correct obvious pricing or information errors.
6. Orders
When you submit an order, you are requesting to purchase the selected products under the applicable terms.
After an order is successfully submitted and payment is authorized, we may send an order confirmation using the contact information provided during checkout.
We may need to contact you if there is an issue with your order, payment, product availability, or delivery information.
7. Payment
The payment method available through our store is Stripe.
Payment must be successfully authorized before an order can proceed through normal processing.
For additional information, please see our:
8. Shipping and Delivery
We offer free shipping throughout the Netherlands.
Our estimated delivery schedule is:
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Total estimated delivery time: 4–6 business days
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
For complete information, please see our:
9. Delivery Risk
For consumer purchases, the applicable legal rules regarding responsibility for loss or damage during delivery apply.
We do not intend to exclude or restrict any mandatory consumer rights concerning delivery, conformity, or product quality. Dutch online-sales rules generally provide that the seller bears the risk of loss or damage until the consumer receives the product, subject to applicable exceptions.
10. Returns
We offer free returns for eligible products within a 30-day return window, subject to our Return Policy and applicable consumer law.
For online consumer purchases in the Netherlands, statutory withdrawal rights may provide a minimum 14-day cooling-off period in applicable cases. Our stated 30-day return window does not reduce any mandatory statutory rights.
Please see our:
11. Refunds
Where a refund is approved, our stated refund processing time is:
4–6 business days
The time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.
For complete information, please see our:
12. Legal Guarantee and Product Conformity
Products sold to consumers must comply with applicable legal requirements and reasonable expectations.
If a product is defective or does not meet the applicable legal requirements, customers may have statutory rights, including applicable remedies such as repair, replacement, price reduction, or cancellation where legally applicable.
Nothing in these Terms of Service limits mandatory statutory consumer guarantees. Dutch consumer law provides consumers with legal protection concerning product quality and conformity.
13. Order Cancellation and Statutory Withdrawal Rights
Where applicable, consumers purchasing online have a statutory right of withdrawal.
The statutory withdrawal period is generally at least 14 calendar days from receipt of the product, subject to legally recognized exceptions.
Our 30-day return window may provide an additional contractual return period, but it does not replace or reduce mandatory statutory rights.
Applicable withdrawal procedures and exceptions are explained in our Return Policy.
14. Cancellation Button
Where required by applicable Dutch law, our online store will provide an appropriate cancellation mechanism for consumers exercising their statutory withdrawal rights.
Since 19 June 2026, Dutch rules require online shops to provide an easily accessible cancellation button for applicable consumer purchases. The cancellation button is additional to the standard withdrawal form.
15. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact information
- Providing a complete delivery address
- Reviewing product information before ordering
- Providing accurate information required to process an order
- Following applicable product instructions
- Using products appropriately
16. Customer Support
Customers can contact us through:
Email: info@gigapret.shop
Phone: +31 6 29196800
Live Chat: Available 24/7
Our standard business hours are:
Monday–Friday, 9:00 AM–5:00 PM CEST
17. Website Availability
We aim to keep our website available and functional, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
Temporary interruptions may occur because of maintenance, technical problems, security measures, or circumstances outside our reasonable control.
18. Intellectual Property
Website content, including text, images, graphics, logos, layouts, and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use protected website content without appropriate authorization, except where permitted by law.
19. Third-Party Services
Our website may use third-party services necessary for payment processing, website operation, delivery, customer support, security, or other business functions.
Those services may operate under their own applicable terms and policies.
20. Privacy
Personal information is handled according to our Privacy Policy.
Please review our:
21. Complaints
If you have a complaint about an order, product, delivery, return, or customer service, please contact us using the details provided below.
We will review your complaint and work to provide an appropriate response.
22. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
We are not responsible for losses caused by circumstances that are outside our reasonable control, subject to mandatory consumer rights and applicable law.
23. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our website, products, services, business operations, or applicable legal requirements.
The latest version will be published on this page with the applicable effective date.
Customers should review the Terms of Service applicable to their purchase.
24. Applicable Law
These Terms of Service are governed by applicable laws of the Netherlands, subject to mandatory consumer protection rights that apply to the customer.
Nothing in these Terms is intended to deprive consumers of mandatory rights provided by applicable law.
25. Business Contact Information
Gigapret B.V.
Business Name: gigapret.shop
VAT Number: NL868427184B01
Business Address: Handelstraat 10, 6851 EH Huissen, Netherlands
Contact Number: +31 6 29196800
Support Email: info@gigapret.shop
Live Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Central European Summer Time (CEST)