Effective Date: September 13, 2026
At gigapret.shop, operated by Gigapret B.V., we aim to provide a clear and straightforward payment process for customers purchasing bathroom accessories through our online store.
1. Accepted Payment Method
The payment service available through our store is Stripe.
Payment is completed securely through the payment interface provided at checkout. Stripe provides online payment processing services and supports payment processing for businesses operating in the Netherlands.
2. Payment at Checkout
Customers must complete payment during the checkout process before an order can be processed.
After successful payment authorization, the order can proceed to processing and fulfillment.
If a payment is declined, unsuccessful, cancelled, or cannot be authorized, the order may not be completed.
3. Payment Security
Payment information is processed through the applicable payment processing infrastructure.
For security reasons, customers should never send complete payment card details through email, live chat, contact forms, or telephone support.
Stripe provides payment security and authentication features as part of its payment services.
4. Order Confirmation
After a successful purchase, an order confirmation may be provided using the contact information entered during checkout.
If you do not receive an order confirmation or believe that your payment was completed but your order was not confirmed, please contact our support team.
5. Payment Verification
We may review orders and payment information when necessary to help prevent unauthorized transactions, fraud, or other payment-related issues.
Additional verification may occasionally be required before an order can be processed.
6. Currency and Product Prices
Product prices displayed on gigapret.shop are shown on the website and during checkout.
The applicable product price is the price displayed at the time the order is submitted, subject to any clearly stated applicable taxes, discounts, or other charges.
7. Refunds
If a refund is approved under our Refund Policy, the refund will be processed within:
4–6 business days
The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.
8. Returns and Refund Eligibility
We offer free returns with a return window of:
30 days
Customers should contact our support team before returning an item so that the applicable return instructions can be provided.
For complete return requirements, please refer to our Refund & Returns Policy.
9. Shipping and Payment
We offer free shipping throughout the Netherlands.
Estimated delivery times are:
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Total estimated shipping time: 4–6 business days
Payment must be successfully authorized before an order can enter normal processing.
10. Payment Problems
If you experience a payment problem during checkout, please check that the information entered is correct and try the payment process again.
If the issue continues, contact our support team with your order information or relevant payment reference. Do not send complete card details to us.
11. Changes to This Payment Policy
We may update this Payment Policy when necessary to reflect changes to our payment process, website, services, or applicable requirements.
Any updated version will be published on this page with a revised effective date.
12. Business Contact Information
Gigapret B.V.
Business Name: gigapret.shop
VAT Number: NL868427184B01
Business Address: Handelstraat 10, 6851 EH Huissen, Netherlands
Contact Number: +31 6 29196800
Support Email: info@gigapret.shop
Live Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Central European Summer Time (CEST)