Effective Date: September 13, 2026

At gigapret.shop, operated by Gigapret B.V., we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, purchase bathroom accessories, contact us, or use our customer support services.

This policy is structured around the information businesses are expected to provide about the personal data they process, the purposes of processing, retention, security, recipients, and applicable privacy rights.

1. Information We Collect

Depending on how you interact with our website, we may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order details
• Purchased products
• Payment-related transaction information
• Return and refund information
• Customer service communications
• Live chat communications
• Information submitted through contact forms
• Technical information required for website operation
• Information relating to website usage and cookies

We aim to collect only information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders
• Arrange product delivery
• Process payments
• Process returns and refunds
• Provide customer support
• Respond to emails and live chat messages
• Send order confirmations and service-related communications
• Maintain order and transaction records
• Prevent unauthorized or fraudulent activity
• Maintain website security
• Improve website functionality and customer service
• Meet applicable legal, tax, accounting, and regulatory obligations

Organizations should have an appropriate legal basis for processing personal data and should not process more information than necessary for the relevant purpose.

3. Account and Order Information

When you place an order through gigapret.shop, we use the information you provide to process and fulfill your purchase.

This may include your name, contact information, delivery address, billing information, order details, and information required to handle returns or refunds.

4. Payment Information

The accepted payment method on our website is Stripe.

Payment transactions may require certain payment-related information to be processed by the payment service provider.

For your security, please do not send complete payment card details through email, live chat, contact forms, or other customer support channels.

5. Shipping Information

To deliver your order, we may use your name, shipping address, telephone number, email address, and relevant order information.

We offer free shipping throughout the Netherlands.

Our stated estimated delivery schedule is:

• Handling time: 1–2 business days
• Transit time: 3–4 business days
• Total estimated shipping time: 4–6 business days

6. Returns and Refunds

If you request a return or refund, we may process information such as your name, order number, contact information, purchased product, return details, and refund information.

We offer free returns within a 30-day return window for eligible returns.

Approved refunds are processed within 4–6 business days after the applicable return has been received and reviewed.

7. Customer Support and Live Chat

You may contact us through email, telephone, or live chat.

Our live chat support is available 24/7.

When you contact us, we may retain the information necessary to understand your request, provide assistance, resolve issues, and maintain appropriate customer service records.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep essential website functions working
• Remember preferences
• Support shopping functionality
• Understand website usage
• Improve website performance
• Maintain website security

Where applicable, you can manage cookie preferences through the controls provided on the website or through your browser settings.

Where consent is required for certain types of cookies, we will request consent through the applicable website controls. The Dutch Data Protection Authority notes that continuing to browse a website by itself does not constitute valid consent for tracking cookies.

9. Sharing Personal Information

We may provide relevant personal information to service providers when necessary to operate our business and fulfill your requests.

This may include providers involved in:

• Payment processing
• Order fulfillment
• Delivery
• Website hosting and operation
• Technical services
• Customer support
• Security and fraud prevention
• Accounting and legal services

We aim to share only the information reasonably necessary for the relevant service or legal requirement.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

The Dutch Data Protection Authority states that organizations must take appropriate technical and organizational measures to protect personal data.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Certain business, financial, tax, transaction, and legal records may need to be retained for specific statutory periods.

We aim to avoid retaining personal information for longer than necessary. The applicable retention period depends on the purpose for which the information is processed and any legal retention requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including:

• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion where applicable
• The right to request restriction of processing where applicable
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

If you would like to exercise an applicable privacy right, please contact us using the contact information provided at the end of this Privacy Policy.

The Dutch Data Protection Authority recognizes privacy rights such as access, correction, and deletion of personal data.

13. Children

Our website is intended for general consumers.

We do not knowingly request or intentionally collect personal information from children where such collection is not permitted under applicable law.

14. Third-Party Services

Our website may rely on third-party services necessary for payment processing, website operation, delivery, analytics, security, or customer support.

Where these services process personal information, they may process that information according to their own applicable privacy terms and legal obligations.

15. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, the updated version will be published on this page with a revised effective date.

16. Business Contact Information

Gigapret B.V.
Business Name: gigapret
VAT Number: NL868427184B01
Business Address: Handelstraat 10, 6851 EH Huissen, Netherlands
Contact Number: +31 6 29196800
Support Email: info@gigapret.shop
Live Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Central European Summer Time (CEST)